Privacy policy

Localgiving.com (we/us/our) is committed to protecting and respecting your privacy and adheres to all relevant legislation including the Data Protection Act 1988.

This policy (together with our Website Terms & Conditions) and any other documents referred to in it sets out the basis on which any personal data we collect from you or that you provide us will be processed. We will not permit anyone to access your personal information and neither we nor participating Charities, Community Foundations, nor third parties somehow connected with Localgiving, will send you marketing materials or contact you other than for operational reasons unless you agree to this. Every piece of personal data on you that we acquire will be kept securely and only for so long as is necessary for legal compliance. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controllers are Localgiving.com Limited (company registration number 7111208) whose registered office is at 39 Berwyn Road, Richmond TW10 5BU and the Community Foundation to whom any donation is made.

1. Definitions and Interpretation

1.1 'CF' means a Community Foundation

1.2 'Charity' or 'Charities' means charities and community groups and includes companies, partnerships and any unincorporated organisations that undertake charitable activities

1.3 'Donor' means the supporter(s) who come to localgiving.com to find and donate funds to a charity

1.4 'Charity Pages' means the webpage or webpages a Charity may create within Localgiving.com

1.5 'Localgiving.com' means the website and webpages hosted under the parent domain www.localgiving.com

1.6 'Localgiving' refers to Localgiving.com Limited (company registration number 711208)

1.7 'You' or 'you' means the Charity acting by its management committee by whatever name called

2. Collecting your information

We may collect information you provide by filling in forms on the Localgiving Site, including, where applicable, information provided on registration. We may also collect details of your visits to the Localgiving Site about your Localgiving browsing patterns, including where available your IP address, operating system and browser type. This is for system administration and to report aggregate information to our partner organisation including the CFs. This is statistical data about users' browsing actions and patterns, and does not identify any individual/group.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log on to the Localgiving Site. You may refuse to accept cookies, however if you select this setting you may be unable to access certain parts of the Localgiving Site. The Localgiving Site includes links to other pages on the web. Please note that any external links to Charities' or partners' websites may also use cookies, over which we have no control. Localgiving is not responsible for the privacy policies or other practices of such sites.

2.1 Donors: Donors may register with us or choose to remain anonymous.

2.1.1 Anonymous Donors:

If you do not register with us, you may choose to remain anonymous but in certain limited circumstances we may be able to contact you through the payment processor (eg Paypal) which retains certain information relating to you if, for example, there are any problems associated with the receipt or handling of your donation and/or for other operational reasons or so as to comply with law.

While you can choose to donate anonymously, if you elect to make a Gift Aid reclaim you will need to provide us with your personal details in order to enable us to process that reclaim and to provide those details to HMRC

2.1.2 Registered Donors:

If you register with us, we may collect the following information from you as a Donor:

• personal contact details;

This information will not be made available to any third party except to the CF through who your donation is made, or otherwise in accordance with this privacy policy.

2.2 Charity: In order to appear on the Localgiving Site all Charities must be successfully vetted by their local CF. In order to receive online donations Charities have to enter their bank details on a secure server and send original bank documents to the CF to confirm proof of the bank account.

We may collect the following from Charities:

• in the event you wish to make a Gift Aid claim, the fact you are a UK tax payer;
• personal and organisation contact details;
• details for the activities undertaken by you;
• the fact you have been vetted by a CF, with grant details;
• levels of donations made to you;
• reporting compliance; and
• banking details

3. Storing your information

We will take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

Any request to remove your data from our systems will be expedited as soon as practically possible, however some removed and deleted information may persist in backup copies for so long as is required to comply with laws and regulations and to facilitate, in rare instances, the refunding of donations. No information in backup copies is publically visible.

Any bank account details provided by Charities to us are never published on a webpage. They are securely stored on a separate dedicated server. Any Donor credit/debit card details provided as part of the payment process are only used and processed by payment processer (currently PayPal). Localgiving does not see, store or have access to this information.

4. Using your information

4.1 Anonymous Donors:

While you may not have registered with us we reserve the right to contact you through the payment processor (eg. Paypal) which retains certain information relating to you or from the information you have provided to us for the purposes of making a Gift Aid reclaim, if, for example, there are any problems associated with the receipt or handling of your donation and/or for other operational reasons or so as to comply with law. Only in these limited circumstances will you be contacted by us and your personal details will not be made available to any of the Charities you may have wished to support.

4.2 Registered Donors and Charities:

We will use information held about you to:

• Notify you about changes to our service and/or operational information that could change your service;
• Resolve problems associated with the receipt or handling of a donation;
• to provide the Donor's details and details of their donation to HMRC where a Gift Aid reclaim is made;
• Ensure that content from the Localgiving Site is presented in the most effective manner;
• Carry out our obligations arising from any contracts entered into between us and our partners including the CF through which your donation is made, Donors and Charities;
• Let you know about updates or new services from us and/or our partners, which we feel may interest you (such as information about local charities and fundraising campaigns), but only where you elect to receive this;
• Allow you to participate in interactive features of our service, when and if you choose to do so; and
• ensure compliance with the terms and conditions of use of the Localgiving Site and to prevent fraud or the committal of any criminal offence.

5. Disclosure of your information

We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions, or where we are required by law to disclose it. We may provide information we have collected from Donors to:

• The CF through which your donation is made;
• Charities and other organisations that you donate to or support, but only with your agreement;
• The relevant authorities in relation to the payment services that we provide and/or in order to fulfil our regulatory obligations;
• HMRC for the purposes of processing a Gift Aid reclaim;
• Other companies and organisations for the purposes of fraud protection and credit risk reduction or to protect our rights, property, or the safety of our customers, or others;
• A third party if they acquire our assets, in which case your personal data held by us will be one of the transferred assets on the same terms and conditions as herein or as amended from time to time;

We may provide anonymised aggregate information and statistics to third parties, for example content partners and advertisers to help us develop the website and our service. These statistics will not include information that can be used to identify you/your group.

6. Protecting your information

Any information entered on localgiving.com is encrypted. We use industry standard security technology which protects your data whilst being sent over the internet from interception and misuse by third parties. When we receive it we store it on a secure server, only accessible by authorised personnel. Although we make every effort to create a secure environment for transmission of your personal information, we cannot guarantee the safety of any information you transmit online. Where we have given you, or you have chosen a password or memorable word, enabling you to access certain parts of the Localgiving.com Site, you are responsible for keeping this information confidential.

7. Accessing your information

You have every right to access information we hold on you. Any access request is subject to a small administration fee of £10, to meet our costs in providing this. If any of your details are incorrect, let us know and we'll amend them right away.

8. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@localgiving.com.