Free, confidential, impartial and independent advice for all living or working in RBWM

To help individuals to solve problems on a wide range of legal and welfare issues, chiefly on benefits, personal debt management, housing, employment consumer, family matters and related legal issues. The service is free confidential, impartial and independent and delivered by trained volunteers who provide up-to-date information, assistance with the identification of options and consequences, advocacy and representation to achieve agreed goals. We are the charity for your community.

Why the community needs this charity

We help our clients by managing or reducing debt, maximising benefits take up and helping them to deal with many other problems arising at home,at work or in the community. This leads to greater financial security, peace of mind and an ability to participate more fully in daily life. We are open to all, offering an initial discussion by phone or in person followed by in depth help which is needed, including at times representation at court or tribunal.

Results and outcomes

Our annual financial benefit to clients is well into seven figures. We are able to advise on all areas of life and enjoy high client satisfaction ratings. Most of our clients have issues relating to Benefits, Debt, Employment, Housing or Relationships, but no area is excluded. Where appropriate we will refer to agencies we believe are better positioned to help you.

Latest activities and projects

Royal British Legion support for ex servicemen and families

Access to advice relating to their former service and any other issues, as well as access to any support funding provided for ex-servicemen and their dependents read more

Home Visiting for elderly frail, disabled and carers

We provide home visits by skilled advisers to help the elderly frail, diabled and carers to apply for benefits they are entitled to, deal with debts they may have and withother other issues causing them concern. Regular visits ensure that our clients are well supported and able to play as full a part in society as possible. read more